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Groupe SEB raises its present and future customers’ awareness of its ethical approach. Since September 2006, the company’s sales representatives have had a presentation tool allowing them to explain the benefits and reasons of our commitment, show what we do, and promote sustainable development in order to prepare them for possible future partnerships and encourage them to take their own actions. |
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Right on time
The service rate measures the percentage of orders that leave the group’s storage facilities for those of distributors on time. In 2008, the Group defined a standard indicator for all its subsidiaries to measure the rate of client service. It will give a consolidated global picture of our client service rate, with a country-by-country breakdown, which will help the Group to take appropriate corrective action when necessary.
Since 2007, Groupe SEB has gradually been eliminating the use of paper invoices with its customers. This initiative has several positive effects: in addition to contributing to the preservation of the environment, the system helps accelerate the processing of documents, leading to greater efficiency. |
Sharing management of supplies: everybody wins
Major customers who have chosen Shared Supplies Management (SSM) with Groupe SEB have confirmed their interest in this partnership. Put clearly, they delegate the supply of all their warehouses to the Groupe in exchange for meeting requirements involving maximum product availability and minimal stock. Both sides win: distributors no longer need to worry about managing their stocks and Groupe SEB gains visibility, which helps it improve its production and logistics schedules. Several European distributors have also chosen Computerised Data Exchange (CDE) in order to simplify and speed up transactions with Groupe SEB while cutting administrative costs. |
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