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EFFICIENT, CUSTOMER-CENTRIC
PRODUCTION SITES
For many years, Groupe SEB has been committed to operational excellence with the Opération Performance SEB (OPS)
program, applied across the entire operational chain (procurement, production and logistics) to improve agility and
performance, and thereby provide customers with better service. Because, in a competitive environment with 60% of
products manufactured in-house, of which 21% are produced in Europe, it is essential for the Group to adapt its industrial
model and value chain to customers’ requirements, while boosting employee satisfaction and protecting the planet.
The OPS program has been influential in establishing a shared culture of performance through continuous improve-
ment, a movement that gathered speed in 2022.
A CROSS-FUNCTIONAL APPROACH
FOR BETTER PERFORMANCE
The industrial efficiency driven by the OPS
program is a real story of collective suc
cess The change dynamic works in several
stages
1 The entire value chain is analyzed from
purchasing to manufacture and finished
products Each phase is examined in the
light of the value added for customers
2 An endtoend entire value chain
transformation plan is drawn up to re
focus operations on customer require
ments
3 A two to threeyear transformation
plan is established depending on the
size of the facility
Whatever the site’s specialty (cookware and
utensils, small domestic appliances or pro-
fessional and hotel the transformation plan
covers
refocusing the performance control pro
cess SIC to identify nonvalue added
with the goal of involving the employees
in continuous improvement
tangible and visible changes at the sites
optimizing work stations equipment sur
face areas and flows for greater safety
ergonomics and flexibility
changes to scheduling and procurement
practices
developments in the Core Model Manu
facturing process and digital tools to fa
cilitate the reduction of operational costs
and promote collaborative work
• adapting organizations and jobs to expand
skills;
winwin collaboration with strategic sup
pliers for increased resilience
A Story About Excellence